Your upgraded digital banking experience is here! CLICK HERE to login using your current username and password.
Please find more details and answers to frequently asked questions below.
Digital Banking Upgrade - September 9th
Banking Simplified, Life Amplified
Starting Monday, September 9th, experience the future of digital banking with Las Colinas FCU. We’re thrilled to introduce our upgraded digital banking platform, designed to make managing your finances simpler and more secure than ever before. With intuitive navigation, enhanced security features, and innovative tools like Automatic Savings, every interaction is streamlined to amplify your life.
What’s New?
One of our standout new features is Automatic Savings—a smart tool that helps you save effortlessly. Here’s how it works: once activated, any external transfer or deposit into your checking account will automatically funnel 3% of that deposit into your savings account. You have full control to activate, deactivate, or modify how Automatic Savings works for you from the “Automatic Savings” section in the Tools menu.
Eligibility for Automatic Savings: To take advantage of Automatic Savings, you’ll need both a checking and a savings account with us. Don’t have one or both? No problem. You can easily open a new checking or savings account with us to start benefiting from this feature. The transfers are swift and worry-free, occurring the next calendar day after an eligible deposit, ensuring your savings grow consistently and without any hassle.
Frequently Asked Questions
How do I login on September 9th?
1. Visit onlinebanking.lascolinasfcu.com and login using your current username and password.
2. You will be prompted for an Enrollment Verification Code that will be sent to the email we have on file.
3. Enter the code received in your email and click on “Verify Enrollment Code”.
4. Once verified you will be prompted to reset your password. If your existing password meets the new requirements you may be able to reuse.
5. Opt into electronic delivery for statements/notices and accept terms & conditions.
How do I report issues with the new online banking platform?
a. September 9-10th - We will have a virtual command center set up during business hours for anyone to call in with questions or report issues.
b. Starting September 11th - All issues/questions should be reported using the messaging center within online or mobile banking. This messaging center will be monitored throughout the day.
How do I enroll in the new online banking platform?
a. You will not need to enroll as a new user. Your current online banking profile will be converted over to the new platform.
Will all of my current settings and information come over to the new online banking system?
a. Yes, there may be cases where newer scheduled transfers did not transfer over but these can be re-added after logging in.
How do I access the new online banking platform?
a. You will need to click the Online Banking button on our homepage to access the platform. You can also download the mobile app from the app store.
What do I need the first time I log in to the new platform?
a. Your email address in your account MUST be correct. Upon your first log in you will receive a one time code to the email address on file.
b. Your user name and password will not change. However, you will be prompted to change your password during your first login. As long as it meets the password criteria you can use the same password. If your user ID does not work, try your email address.
Password Criteria
a. Minimum of 12 characters
b. At least 1 uppercase letter
c. At least 1 lowercase letter
d. At least 1 symbol
What if I don’t remember my User ID or password?
a. Select the “Forgot your username or password” link located next to the Login button.
b. Enter your email address and select “Reset My Password”
Where do I find my statements?
a. Web
i. Login into digital banking on the web platform
ii. Select “Documents” located on the top navigation
b. Mobile
i. Login into the mobile banking app
ii. Click the "More" icon in the bottom right of the banner menu
iii. Under "My Accounts" click "Statements" or “Documents” and view on any statement
Will my external transfers come over?
a. Yes, all external transfers and external account numbers will convert
b. Please verify all information in the new system
Will my internal transfers come over
a. Yes, all future dated and recurring internal transfers will convert
b. Please verify all information in the new system
Will my Bill Payment payees come over?
a. Payees and future/recurring bill payments will convert
b. Please verify all information in the new system.
How can I set up new security alerts?
a. In the Alerts & Security section of Settings, set up custom alerts, view security alerts, or configure two-factor authentication. Select ‘More’ to access these options.
b. Transaction & Balance Alerts
i. Select New Alert to create an alert based on specific account conditions, such as account balances or transactions
ii. Note: Transaction alerts only apply to posted transactions, not pending transactions. On the page that appears, you can choose to receive an email or text as the Alert Type.
c. Text Alerts
i. Select an Account, or for alerts about all accounts, leave the Account field blank.
ii. Enter an amount or balance range for the alert. For alerts about any amount or balance, leave Amount or Resulting Balance blank.
iii. Enter a keyword to alert on posted transactions for that word. If tags were added to specific transactions, you can add an alert for those tags by entering them as keywords.
iv. Select Save to finish.
v. The new alert appears under Active alerts. Select Remove to delete the alert.
d. Security Alerts
i. These cannot be disabled.
What is Automatic Savings?
a. When activated, an external transfer or deposit made into your checking account will automatically transfer 3% of the deposit into your savings account. The user can activate, deactivate, or modify accounts as they desire from the “Automatic Savings” section of the Tools menu.
b. What if I don’t have a checking and savings account?
i. In order to be eligible for automatic savings, you need to have both a checking and savings account. You can open a new checking or savings account if you do not already have one in order to take advantage of automatic savings.
c. When does the transfer occur?
i. A single transfer will be made from your checking to your savings account on the next calendar day if there are any eligible deposits in your checking account
Contact Us
Still have a question? Feel free to contact us today by call/text (214) 273-5094 or email at memberserv@lascolinasfcu.com.